Terms of Service

We suggest our users read the below Terms of Service for using this website owned by us (T/A “Glow Up Supply”), or any online site to which our website is connected to, including our social media platforms.

Using our website and security

By accessing and using our website at www.glowup.supply, including the customer account section, you are agreeing to be bound by the current Terms of use including any relevant local laws. You are entirely responsible for any activity that occurs under your account login which is given to you by Glow Up Supply. You agree that you will notify us immediately of any unauthorised use and/or any other breach of security during the use of our website.

Privacy policy and data protection

Glow Up Supply gathers and uses your information in accordance with the UK General Data Protection Regulation (“UK GDPR”) tailored by the Data Protection Act 2018 and any UK related implementing legislation (“applicable data protection legislation”). Please review our Privacy and Cookies Policy here for more information on how we use your information and your data protection rights. Glow Up Supply will process your data securely and transparently in accordance with our policies.

Glow Up Supply uses firewall technology as an online security measure to protect online data received or provided to us.

User conduct of website

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through our website. All information, designs, drawings and other specifications on this website are the exclusive property of Glow Up Supply only. Any copying, transmission or re-transmission of the same requires the prior written approval of Glow Up Supply, failing which the former is prohibited.

Entering into a contract with us

A contract between you and us (‘Glow Up Supply’) will only exist for a sale of our products once you pay for and submit your order and until we receive notification of the same. We will notify you by email when we have dispatched your order. Acceptance of the order will be deemed both complete and to have been effectively communicated to you when Glow Up Supply sends the dispatch notification email to you (whether or not you receive that email).

Product prices

All prices for Glow Up Supply’s products will be as stipulated at the time of your order placement on our website. We are entitled to amend price to account for an increase in our supplier’s prices, or the imposition of new taxes or duties, or – if due to an error or omission – the price for one of our products is found to be incorrect.

Product specifications

Some products may vary in colour/style. Therefore, whilst we include as much detail as possible in our product descriptions, it may not be reasonably practicable to keep specifications completely up to date. All descriptive matters, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products to the best of our ability and knowledge.

Products

When placing an order through our website, the customer acknowledges that we are not the manufacturer of any products listed and that variations in the appearance of physical products may be present due to the manufacturing process.

No other or additional markings may be affixed or used in relation to the products sold through our website.

The images supplied on this website are for illustration purposes only. We make no guarantees as to the exact colour of a product’s packaging and/or enclosed items, the expected appearance of a product’s packaging and/or enclosed items, or the product’s packaging and/or enclosed items’ perceived weight, size or material composition in person.

At all times, customers must comply with any specifications, instructions, guidance, standards and directions concerning products purchased from us, including their promotion, distribution and storage, as provided by the relevant manufacturer or via any supplemental information supplied with or alongside the products.

Customers must consult the product’s accompanying literature and/or printed instructions before using any products ordered from our website. The customer shall be solely liable for the choice and use of the products in accordance with the same.

Packaging

In order to protect customer privacy, items from our website are delivered to customers in discreet packaging with minimal brand identifiers.

We use ecologically-friendly and recyclable exterior packaging, along with appropriate internal materials to protect items against in-transit damage.

Payment processing service

Glow Up Supply’s website is powered by Rapyd and we use this to provide a secure, robust and reliable payment processing service.

Delivery of your products

We aim to dispatch all of our products on the same working day of placing your order. Unless your order is received in advance of 15.00 hours GMT from Monday-Thursday, we cannot guarantee that your chosen delivery service will process your order on the same day, as they each have their own delivery cut-off times. We normally use Royal Mail and DHL as our courier services, but may consider an alternative if the latter cannot cover an international order location.

However, we must advise that on the ad hoc occasion there may be a delay with product availability, which may be outside of our control. Any dates specified for dispatch of products are based on what we aim to achieve in order to deliver your order in a timely manner.

In the unlikely event your delivery has to be delayed by us for 3 days or more, please contact us by email if you wish to cancel your order with us. In these unfortunate circumstances, we will of course refund any money paid by you for our products including the postage cost of delivery. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer in the event we have had to delay the dispatching, delivering and/or supplying of our products. On the date of delivery, you will need to sign-off the delivery of the product on receipt, after which time the product becomes your sole responsibility.

Resale

Our products are intended as such: ‘B2B’ for B2C use by businesses and/or service providers. Our store is advertised to aesthetic medical professionals. Resale of our products by any business or individual is strictly prohibited. By purchasing from us, you agree not to resell our products online or elsewhere.

You agree to limit the use of purchased items to the purpose of providing services and/or for personal use by suitably qualified individuals.

Certifications

We stock products, many of which meet at least one or more of the following criteria:
  • CE approved
  • KFDA approved
  • MFDS approved
  • CPNP registered
  • ISO 11135-1 compliant
  • Other Terms

    Advertising and promotions

    Glow Up Supply reserves the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on our website, if any, must comply with all local, national, state and international laws (where relevant) and are solely liable for their actions.

    General disclaimer

    All the materials on Glow Up Supply’s website are provided “as is”. Glow Up Supply makes no warranties, expressed or implied, and therefore negates all other warranties. The information on our website is for information purposes only and, although we have made every effort to ensure the correctness of the information, the said information is provided as stated/specified/displayed and without warranties or conditions of any kind, whether express or implied. Furthermore, Glow Up Supply does not make any representations concerning the accuracy or reliability of the use of the materials on its website or otherwise relating to such materials or any sites linked to our website.

    We are unable to warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate, timely, reliable or otherwise. We accept no liability for any of the above but this does not affect your statutory rights for any orders you place with us.

    Medical disclaimer

    All content and information contained on this website is for general information purposes only. We neither offer nor purport to offer any medical advice on this website. We also do not offer or purport to offer medical advice via our official social media channels, customer service personnel and/or approved affiliates.

    Usage disclaimer

    By ticking the box to acknowledge your acceptance of these Terms and other Policies at checkout, and by placing your order with us, you acknowledge that you are appropriately qualified, trained and certified to use these products in accordance with your resident country’s governing laws and regulatory bodies.

    Before using our products, customers must consult with a suitably qualified healthcare professional. You must agree not to use any products on this website without taking appropriate measures and precautions against any potential harm that may arise following the use of our products.

    Prior to using our products, it is your responsibility to conduct appropriate screening and treatment site selections at your own discretion. We do not guarantee treatment results, and we will not be liable for any adverse outcomes relating to the incorrect usage of our products, medical complications or undesirable aesthetic results rendered either on or by individual purchasers, their clients, or any third-party users and/or their own recipients.

    Product use disclaimer

    There may be a risk of allergies, rejections and reactions occuring by use of the products on certain individuals. Before using any product purchased on our website, we advise that you conduct a patch test and wait in accordance with manufacturer advice as per the packaging before proceeding to use it.

    You are obliged to refrain from using any products that may cause an adverse reaction based on the results of the patch test, individual medical history, or any other reason.

    Should a reaction of any kind occur, please consult a qualified healthcare practitioner immediately. We are not liable for any damages incurred as a result of the use or misuse of any products purchased from us and we cannot provide you with medical advice or support in the event that this happens.

    Under the aforementioned circumstances, we will not assume liability for any third parties (either customers or order recipients) involved either directly or indirectly in the procurement and/or usage of products ordered from this website.

    We do not provide feedback on any individual or provider’s treatment results using products purchased from our website, or answer queries related to individuals seeking feedback on the prior use of these products.

    We are not liable for any loss of income whatsoever on account of any of the above factors.

    Limitation of liability

    To the fullest extent allowed by the law, under no circumstances, including, but not limited to, negligence, are we liable to you or any recipient, for any direct, indirect, incidental, special or consequential damages that result from the use of and/or the inability to use the materials on our website, any changes to the website, data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use our products. This does not impact your legal right of recourse under the relevant data protection legislation. Some jurisdictions do not allow limitations on implied warranties or limitations of liability for incidental damages and therefore these limitations may not apply to you depending on your jurisdiction.

    Proprietary rights

    All of the content which includes but is not limited to text, software, music, sound, photographs, video, graphics or other material on Glow Up Supply’s website, within our advertisements or subscription emails, commercial information from our website, by us, or our advertisers or any other content providers, is protected by trademarks, copyrights, patents/service marks and/or other proprietary rights and laws that are applicable.

    Performance of our contractual obligations and legal jurisdiction

    We shall not be liable for any failure to perform our obligations here at Glow Up Supply under these Terms as a result of circumstances that are beyond our reasonable control. This includes but is not limited to a ‘force majeure’ incident. Any such failure to exercise or enforce a right or provision of the terms of use will not constitute a waiver of such right or provision unless we have both acknowledged and agreed this in writing.

    The terms of use are governed by and construed fully in accordance with the laws of the UK. We both agree to submit to the exclusive jurisdiction of the courts located in the UK. If any provision of the terms of use is held by a court of jurisdiction to be contrary to law, then such provision will be construed to reflect the intentions of the parties with the other provisions that are in full force and effect.

    Amending the Terms of Service including our policies

    Glow Up Supply reserves the right to change the Terms of use or any of the policies regarding the use of the website, our products and/or services (including product descriptions, prices or and/or product availability) at any time and may notify you by the act itself of posting an updated version of our Terms on the website. The materials on Glow Up Supply’s website may include technical, typographical, or photographic errors and we cannot promise all the materials are completely accurate. Glow Up Supply may need to change the materials, at any time, without giving prior notice.

    Changing or terminating our website

    We may amend or terminate our website with or without an explanation at any time and effective immediately. In addition, we reserve the right to terminate your customer account in the event that there has been any violation of our terms of service or policies, regardless of the reason that has resulted in such violation. If you have made an accidental oversight during the use of your customer account which may potentially, or, has violated the terms of service, please contact us immediately by email at contact@glowup.supply.

    References to other sites on our website

    Glow Up Supply is not responsible for content including its accuracy of websites that are linked to our own website page. The presence of any link does not imply endorsement by Glow Up Supply of our site or information. The use of any linked website is at the customer’s own risk, so we always suggest to act with caution.

    Relevant tax and duties

    Some countries outside of the UK may be subject to tax and duties on goods that have been purchased by us. Payments of tax and duties are the responsibility of the recipient of our products. Glow Up Supply is under no circumstances liable for country specific custom taxes, duties as a result of delivering your order whether to you or your recipient. Please contact your local customs office for more information on potential liabilities that will apply to you or your recipient before you order with us.

    Customs clearance outside of the UK

    Every country has its own customs clearance levels. Although most countries accept all imports, some items may be refused entry to a specific country. Please make sure you check with your local customs office who can advise on the items that cannot enter the country that the item will go to or that may cause problems at customs.

    The recipient may be liable for additional charges that may be incurred and it is the customer’s full responsibility to familiarise themselves with the laws and rules on customs that apply to the country where the order will be sent and preferably, before placing their order.

    If you're unhappy with our products or services

    We strive to do our very best for our customers here at Glow Up Supply to excel and provide a consistent service to you. If you are unhappy with the products or our services that you have received from us or would like to provide feedback, please let us know so that we can assist you. You can use our contact form or email our team at contact@glowup.supply.

    Please include as much information as you can including the order reference, email address and contact number including what an ideal outcome would be for you. We will look into this matter for you and aim to provide a full response within 2-3 working days.

    Any dispute arising out of the use of the website is subject to the laws of the United Kingdom.

    If you have any queries in relation to our Terms of Service and Policies, please feel free to contact us and we will be happy to assist.
    We hope you enjoy shopping with us!

    Registered office address:

    Glow Up Supply
    7 Bell Yard,
    Holborn,
    London
    WC2A 2JR

    Location of store: online only

    Email: contact@glowup.supply or simply get in touch.

    Telephone: +44 (0) 333 006 7770

    - Glow Up Supply